Privacy Policy

Data controller

RM Carpintería, located in León, Guanajuato, Mexico, is responsible for the use and protection of your personal data. For any matter related to this notice, you can write to us at [email protected] or call us at 477 726 68 77.

Personal data we collect

To handle your request and provide our services, we may collect:

• Identification and contact data: name, company or firm, phone or WhatsApp, and email.
• Project data: build location, type of work, stage, quantities, estimated budget and dates.
• Files you choose to share: drawings, renders, photographs or links to your documents.

We do not collect sensitive personal data. We only ask for what's needed to quote and carry out your project.

How we use your data

We process your data for the following purposes:

Primary purposes (necessary for the service):

• Contacting you and following up on your request.
• Preparing your quote and scheduling the site visit.
• Designing, fabricating and installing the contracted project.
• Issuing receipts and providing after-sales support.

Secondary purposes (optional):

• Sending you information about new services, projects or promotions.

If you'd rather we not use your data for the secondary purposes, you can tell us at any time by writing to [email protected]. Your refusal will not be grounds for denying you the services you request.

Data transfers

We do not sell or share your personal data with third parties for commercial purposes. We would only transfer it when necessary to comply with a legal obligation or before a competent authority that requires it. This site's contact form is processed through the Web3Forms service solely to deliver your message to us.

Your ARCO rights

You have the right to Access your personal data, Rectify it when inaccurate, Cancel it when you consider it is not required for any of the purposes in this notice, and Object to its processing for specific purposes. You may also revoke any consent you have granted us.

To exercise any of these rights, send your request to [email protected] stating your name, the right you wish to exercise and the data involved. We'll respond within a maximum of 20 business days.

Data retention

We keep your data only for as long as necessary to fulfill the purposes described and the applicable legal obligations. Afterward, it is securely deleted or anonymized.

Use of cookies and measurement tools

This site does not use advertising cookies. We do use audience measurement tools to understand how the site is used and improve it: Google Analytics 4 (aggregate visit statistics) and Microsoft Clarity (anonymous interaction maps). These tools may use their own cookies or identifiers; the data is processed in aggregate and we do not use it to identify you or for advertising. You can block them with your browser settings or privacy extensions and the site will keep working.

Changes to this notice

We may update this privacy policy to reflect changes in our practices or in the law. Any modification will be posted on this same page with its update date.

This notice is governed by Mexico's Federal Law on the Protection of Personal Data Held by Private Parties and its regulations.